Official Store Policy

Delivery & Shipping Policy

Fast, reliable delivery across Delhi NCR, All India, and 50+ countries worldwide.

48 hrs

Max Handling

2–4 days

All India Delivery

1–2 weeks

Worldwide Air

7 days

Defect Warranty

How It Works
1

Select your gear

Order online at dasportz.com or visit our store in person to test weight, balance, and pickup.

2

Complimentary match prep

Every English willow bat receives free machine knocking, oiling, and protective fiber tape.

3

Secure door delivery

Dispatched securely in flight-grade protective packaging with end-to-end tracking to your door.

Shipping Options & Coverage

Delhi NCR (Next-Day Delivery)

Noida, Greater Noida, Delhi & Gurgaon (Urgent Orders)

Next-Day Delivery

Priority Dispatch

All India

All serviceable pin codes across 28 states

2–4 business days

Delhivery Express Air

Worldwide Delivery

50+ COUNTRIES

USA, UK, Australia, Canada, UAE, Singapore & global

1–2 business weeks

Tracked International Air

Store Pickup

Phoenix Mall, Lower Parel / Bandra West, Hill Road

Complimentary

Ready Same Day

🏏 Special Equipment Care Included:

  • Free machine knocking (10,000 pneumatic knocks) on all English Willow Bats
  • Free English fiber edge tape and padded full cover with every bat
  • Next-day priority delivery available for urgent match orders in Delhi NCR

Dispatched with Delhivery (India) and International Air Express (Worldwide). Tracking links and milestone notifications are automatically shared via WhatsApp.

Worldwide Shipping & Sourcing
SINCE 2012

Worldwide Air Delivery in 1–2 Business Weeks

We have been serving international cricket players, clubs, and sports academies across 50+ countries (USA, UK, Australia, Canada, UAE, Singapore, New Zealand, etc.) since 2012. Orders are dispatched via tracked international air courier with delivery to your door in 1–2 business weeks (5–10 working days).

Flight-Ready Packaging & Live Tracking

Every bat, helmet, and kit bag is secured in multi-layered shock-absorbing flight armor with tamper-evident security tape. End-to-end tracking is provided as soon as your parcel takes off.

Transparent Customs & International Freight

Exact courier freight is calculated based on volumetric weight and shared before dispatch. Any destination import duties, tariffs, or local clearances (if applicable in destination country) are the standard responsibility of the recipient.

100% Factory Direct from Authorized Stockists

Every single item is sourced directly from master brand factories (SS Sunridges, SG, DSC, SF, Shrey, Forma). Complete with official manufacturer authenticity codes, holographic seals, and warranty backing.

Dispatch

Same-day cutoff

3:00 PM IST

Working days

Mon – Sat

Max handling time

48 hours

Returns

7-day window — manufacturing defects only

Report within 7 days of delivery with unboxing photos/video. Product is physically inspected at our store.

The final decision on whether a return qualifies rests solely with ProRacket Studio after inspection.

Covered

Manufacturing flaws in raw materials

Stitching or factory assembly defects

Not Covered

Normal wear & tear from use or play

Match damage (dents, cracks, toe damage)

Improper oiling, knocking, or misuse

Wrong size ordered / change of mind

Our Store

Address

Phoenix Mall, Lower Parel, Mumbai

Hours

9 AM – 9 PM, 7 days a week

Phone

+91 9876543210

Email

demo@proracket.com

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Policy updated September 2026 · Google Merchant Center ODIS compliant